Shipping Policy

Last updated: July 2026

This Shipping Policy applies to orders placed through our website or directly with Halo Studio and/or Haló Luxury Lace Wigs.

Please read this policy carefully before placing an order.

1. Order Processing

Orders are processed during normal business working days, excluding weekends and public holidays.

We aim to prepare and dispatch in-stock orders as quickly as reasonably possible. Processing times may vary during:

• Busy periods

• Sales or promotional events

• Product launches

• Public holidays

• Periods of high order volume

• Exceptional circumstances outside our reasonable control

Once an order has been dispatched, you may receive tracking information where a tracked delivery service is available.

2. Products and Skincare Orders

In-stock product and skincare orders are generally processed and dispatched within 1-3 working days.

Estimated delivery times begin from the date of dispatch, not the date the order was placed.

Where an item is temporarily unavailable or subject to an unexpected delay, we will contact you where reasonably possible.

3. Ready-to-Ship Wigs

Ready-to-ship wigs are generally processed and dispatched within 1–2 working days, unless otherwise stated on the product page or communicated at the time of purchase.

Due to the high value of our wigs, additional order verification or security checks may occasionally be required before dispatch. This may result in a short processing delay.

4. Custom and Made-to-Order Wigs

Custom and made-to-order wigs require additional production and preparation time.

Estimated lead times will be provided on the relevant product page, during consultation, at the time of order or in your order confirmation.

Typical lead times may vary depending on:

• Wig type

• Cap construction

• Length

• Density

• Colour

• Custom colouring

• Hairline customisation

• Lace requirements

• Supplier availability

• Production requirements

• Quality-control checks

• International shipping

• Customs processing

• Other requested customisations

Any lead time provided for a custom or made-to-order wig is an estimate unless expressly confirmed otherwise in writing.

We will make reasonable efforts to keep you informed of significant delays.

5. Delivery Times

Estimated delivery times depend on the destination and delivery service selected.

Delivery estimates are provided as guidance only and may be affected by circumstances outside our reasonable control, including:

• Courier delays

• Postal delays

• Severe weather

• Customs processing

• Public holidays

• Transport disruption

• Incorrect or incomplete delivery information

• High seasonal demand

Nothing in this section affects any mandatory rights available to you under applicable consumer law.

6. Shipping Costs

Shipping costs are calculated and displayed at checkout where applicable.

Shipping charges may vary depending on:

• Delivery destination

• Parcel size

• Parcel weight

• Value of the order

• Courier service

• Tracking requirements

• Insurance requirements

Any applicable shipping cost will be shown before you complete your purchase.

7. High-Value Wig Orders

Due to the value of our wigs, orders may be sent using a:

• Tracked service

• Signed-for service

• Insured service

• Courier service requiring proof of delivery

A signature may be required upon delivery.

Customers are responsible for ensuring that someone is available to receive the parcel where a signature is required.

8. Delivery Address

You are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check:

• Recipient name

• House or building number

• Street

• Town or city

• County

• Eircode or postal code

• Country

• Contact telephone number where requested

If you notice an error in your delivery details, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Where an order is returned to us due to:

• An incorrect address supplied by the customer

• An incomplete address

• Failure to collect the parcel

• Refusal of delivery without lawful reason

• Repeated unsuccessful delivery attempts

additional delivery charges may apply before the order is resent, where permitted by law.

9. Tracking

Where tracking is available, tracking details may be sent by email, text message or another communication method.

Tracking information may take some time to update after dispatch.

Once a parcel has been dispatched, customers should monitor tracking information and contact us promptly if an issue becomes apparent.

10. Delayed Parcels

If your parcel has not arrived within the expected timeframe, please contact us.

We may:

• Review tracking information

• Contact the courier or postal provider

• Open an investigation where appropriate

• Request additional information from you

Courier investigations may take time to complete.

We ask that customers allow a reasonable period for the delivery provider to investigate a delayed parcel.

11. Lost Parcels

If a parcel appears to be lost in transit, please contact us as soon as possible.

We will investigate the matter with the relevant delivery provider where appropriate.

Where goods are confirmed as lost, we will provide the remedy required under applicable consumer law.

Customers should not be required to pursue a courier directly where responsibility for delivery remains with us under applicable consumer law.

12. Damaged Parcels

If your parcel arrives visibly damaged, please:

• Take clear photographs of the outer packaging before opening where possible

• Take photographs of any damage to the item

• Retain all original packaging

• Contact us as soon as reasonably possible

Please provide:

• Your name

• Order number

• Photographs of the parcel

• Photographs of the item

• A description of the issue

Reporting damage promptly helps us investigate the matter with the delivery provider.

Nothing in this section affects your statutory rights in relation to damaged or non-conforming goods.

13. Missing or Incorrect Items

If your order arrives with an item missing or you receive an incorrect item, please contact us as soon as reasonably possible.

Please provide:

• Your name

• Order number

• Details of the missing or incorrect item

• Photographs where relevant

We will investigate and provide an appropriate remedy where required.

14. International Shipping

Where international shipping is available, delivery times may be longer than domestic delivery times.

International orders may be subject to:

• Customs processing

• Import duties

• Local taxes

• Customs fees

• Handling charges

• Other charges imposed by the destination country

Where legally applicable and clearly disclosed, the customer may be responsible for import duties, taxes or customs charges imposed by authorities in the destination country.

We are not responsible for delays caused solely by customs authorities or border processing that are outside our reasonable control.

15. Customs and Import Charges

For orders delivered outside the European Union, customs duties, import VAT or other local charges may apply.

These charges are determined by the destination country and are not necessarily included in the product price or shipping fee.

Where applicable, responsibility for such charges will be communicated in accordance with relevant consumer law.

Customers are responsible for checking any applicable import requirements in their destination country.

16. Delivery Within Ireland

Orders delivered within Ireland will be sent using the delivery method available at checkout or otherwise agreed at the time of purchase.

Estimated delivery times are not guaranteed unless an expressly guaranteed delivery service has been purchased and confirmed.

17. Delivery Outside Ireland

Where available, we may ship to selected destinations outside Ireland.

Available destinations and shipping charges may change from time to time.

We reserve the right not to ship certain products to locations where:

• Delivery is unavailable

• Courier restrictions apply

• Legal restrictions apply

• Insurance coverage is unavailable

• Safe delivery cannot reasonably be arranged

18. Click and Collect / Studio Collection

Where collection is offered, you will be contacted when your order is ready.

Please do not attend to collect an order until you have received confirmation that it is ready.

For high-value orders, we may request:

• Order confirmation

• Proof of identity

• Confirmation from the named purchaser

Where another person is collecting on your behalf, advance authorisation may be required.

19. Risk During Delivery

Responsibility for goods during delivery will be determined in accordance with applicable consumer law.

Where we arrange delivery to a consumer, risk will generally remain with us until the goods come into the physical possession of you or a person identified by you to receive them, except where applicable law provides otherwise.

20. Events Outside Our Reasonable Control

We are not responsible for delays caused by events outside our reasonable control, such as:

• Severe weather

• Natural disasters

• Transport disruption

• Industrial action

• Customs disruption

• Courier network disruption

• Government restrictions

• Public emergencies

• Other exceptional events

Where a significant delay occurs, we will take reasonable steps to communicate with you and minimise disruption.

Nothing in this section affects rights that cannot legally be excluded.

Evidence of Damage, Faults or Delivery Issues

Where a claim is made that an item has arrived damaged, faulty, incorrect or otherwise not as described, we may request reasonable supporting evidence to allow us to assess and investigate the claim.

Depending on the circumstances, this may include:

• Clear photographs of the item from multiple angles

• Photographs of the outer and inner packaging

• A continuous video showing the item and alleged issue

• The original, unedited image or video files

• Additional photographs or videos taken in accordance with reasonable instructions provided by us

• Photographs showing identifying features of the specific item supplied

• Relevant packaging, labels, batch information or order documentation

• Return of the item for physical inspection

• Any other reasonable information necessary to verify the claim

All evidence submitted in support of a claim must be genuine and must accurately represent the item received and its actual condition. Images, videos or other evidence must not be artificially generated, digitally manipulated, materially edited, altered or fabricated in a way that misrepresents the condition of the product.

This includes, but is not limited to, the use of artificial intelligence, generative AI, image-editing software, digital compositing or other technologies to create, exaggerate, add, remove or misrepresent alleged damage, faults or defects.

Where we have reasonable grounds to believe that evidence submitted in support of a claim may have been manipulated, artificially generated, fabricated or may not accurately depict the item supplied, we reserve the right to carry out further reasonable verification before determining the claim. This may include requesting additional evidence, requesting original files, comparing the claim with order and product records, or requiring the item to be returned for physical inspection.

We will not reject a genuine claim solely on the basis of an automated AI-detection tool or unsupported suspicion. Any concerns will be assessed reasonably and in light of the available evidence.

Where a claim is found to be deliberately fraudulent or supported by fabricated or intentionally misleading evidence, we reserve the right to refuse any remedy that is not legally required, suspend or restrict future orders, preserve relevant records, and report suspected fraud to the appropriate payment provider, platform, insurer or authorities where lawful and appropriate.

Nothing in this section limits or removes any statutory rights available to consumers in relation to goods that are genuinely faulty, damaged, incorrect, not as described or otherwise non-conforming.

21. Contact Us

For questions regarding shipping or delivery, please contact:

Business: Halo Studio
Email: info@halostudio.ie
Address: Unit 12 Zone B, Mullingar Business Park,Mullingar, Co. Westmeath, Ireland, N91DE22
Telephone: 0852502310

Please include your order number where available.