Terms of Service

Last updated: July 2026

These Terms of Service govern the use of our website, online store, bookings, consultations, appointments, treatments, wig services, product sales and related services.

By using our website, booking an appointment, purchasing a product or wig, placing an order, attending a consultation or receiving a service from us, you agree to these Terms of Service.

These Terms should be read alongside our:

• Privacy Policy

• Returns & Refund Policy

• Cancellation and Booking Policy

• Cookie Policy

• Any treatment-specific consent forms or aftercare information provided to you

Nothing in these Terms affects or limits any mandatory rights you may have under Irish or European Union consumer law.

1. About Us

These Terms apply to services and products provided by:

Business name: Halo Studio
Trading as: Halo Studio / Haló Luxury Lace Wigs
Address: Unit 12 Zone B, Mullingar Business Park, Mullingar, Westmeath, Ireland, N91DE22
Email: info@halostudio.ie
Telephone: 0852502310

Throughout these Terms, “we”, “us” and “our” refer to the relevant business or trading name providing the product or service.

2. Our Services

Depending on availability, our services may include:

• Skin consultations

• Hair loss consultations

• Scalp consultations and assessments

• Wig consultations

• Skincare advice and product recommendations

• Facial treatments

• Microneedling

• Skin boosters

• Polynucleotide treatments

• Chemical peels

• PRP treatments

• Scalp treatments

• Hair loss support services

• Wig fitting and related services

• Wig care guidance

• Online and in-person product sales

• Ready-to-ship wigs

• Custom or personalised wig orders

• Other skin, scalp, hair loss, aesthetic or related services

Services may be changed, updated, suspended or discontinued from time to time.

3. Consultations

Consultations are intended to help us understand your concerns, history, goals and suitability for relevant services or products.

During a consultation, we may discuss:

• Skin concerns

• Hair loss concerns

• Scalp concerns

• Relevant medical history

• Current medications

• Allergies

• Previous treatments

• Lifestyle factors

• Treatment suitability

• Product options

• Wig options

• Realistic expectations

• Potential risks and limitations

A consultation does not guarantee that a particular treatment, product or wig will be recommended or provided.

We reserve the right to decline or postpone a treatment or service where we reasonably believe that:

• It may not be suitable

• A contraindication may be present

• Further medical assessment may be appropriate

• Relevant information has not been provided

• Treatment would not be in the client’s best interests

• Expectations appear unrealistic

• Safe treatment cannot reasonably be provided

4. Medical and Health Information

Some of our services require clients to provide relevant medical and health information.

You are responsible for providing information that is accurate, complete and up to date to the best of your knowledge.

This may include information about:

• Medical conditions

• Allergies

• Medications

• Pregnancy or breastfeeding

• Previous procedures

• Previous adverse reactions

• Skin conditions

• Hair loss conditions

• Scalp conditions

• Recent illness

• Relevant changes in health

You must inform us of relevant changes before receiving further treatment.

Failure to disclose relevant information may affect treatment suitability and safety.

We reserve the right to refuse, postpone or stop a treatment where we reasonably believe it would be unsafe or inappropriate to continue.

5. Medical Advice and Diagnosis

Unless expressly stated otherwise and provided by an appropriately qualified regulated healthcare professional acting within their professional scope, our consultations and services are not a substitute for assessment, diagnosis or treatment by a GP, dermatologist, consultant or other appropriate healthcare professional.

Information provided during skin, scalp, hair loss or wig consultations is intended to support informed decision-making and appropriate service planning.

Where appropriate, we may recommend that you seek assessment from a GP, dermatologist, trichologist or another relevant professional.

We cannot/will not provide a medical diagnosis of the underlying cause of a skin, scalp or hair loss concern.

6. Treatment Suitability

Not every treatment is suitable for every person.

Treatment suitability may depend on factors including:

• Medical history

• Medication

• Allergies

• Skin condition

• Skin barrier health

• Active infection

• Pregnancy or breastfeeding

• Recent procedures

• Previous reactions

• Healing history

• Treatment expectations

We may recommend:

• Delaying treatment

• Altering a treatment plan

• Using a lower treatment intensity

• Completing a patch test

• Obtaining medical clearance

• Seeking further professional assessment

• Not proceeding with treatment

Our priority is to provide services responsibly and within our competence and scope.

7. Treatment Results

Results vary from person to person.

Factors that may affect results include:

• Age

• Genetics

• Skin condition

• Hair loss cause

• Hormonal factors

• Medical conditions

• Medication

• Lifestyle

• Smoking

• Sun exposure

• Homecare

• Skincare compliance

• Treatment frequency

• Individual healing response

• Adherence to aftercare

• Attendance at recommended treatment sessions

Photographs, testimonials and previous client results are examples only and do not guarantee that another client will achieve the same outcome.

No specific result can be guaranteed unless expressly required by law.

8. Risks, Side Effects and Aftercare

Treatments may involve expected effects, side effects, complications or risks.

Depending on the treatment, these may include:

• Redness

• Swelling

• Tenderness

• Bruising

• Dryness

• Flaking

• Irritation

• Temporary sensitivity

• Breakouts

• Pigment changes

• Infection

• Delayed healing

• Allergic or adverse reactions

• Unsatisfactory or limited results

Treatment-specific risks will be discussed where appropriate and may also be included in consent forms and aftercare information.

You are responsible for following the aftercare guidance provided.

You should contact us promptly if you experience an unexpected or concerning reaction following treatment. Where symptoms are severe, rapidly worsening or require urgent medical attention, you should seek appropriate medical care without delay.

9. Consent Forms

Certain treatments or services require completion of consultation and consent documentation.

By signing or submitting a consent form, you confirm that:

• The information you have provided is accurate to the best of your knowledge

• You have had an opportunity to ask questions

• Relevant risks and limitations have been explained where appropriate

• You understand the information provided

• You agree to proceed voluntarily

Consent may be withdrawn before treatment begins.

Where a course of treatment is provided, updated consent or medical information may be requested where appropriate.

10. Appointments and Bookings

Appointments are subject to availability.

A booking is not confirmed until any required deposit or booking fee has been paid and confirmation has been issued.

You are responsible for:

• Providing accurate contact details

• Checking your appointment date and time

• Arriving on time

• Following pre-treatment instructions

• Informing us of relevant medical changes

• Contacting us promptly if you cannot attend

Appointment reminders may be provided as a courtesy. Failure to receive a reminder does not remove responsibility for attending or cancelling within the required timeframe.

Arrivals of 15 minutes or more after the scheduled appointment time may result in the appointment being cancelled or rescheduled, as there may no longer be sufficient time to provide the service safely and without impacting other clients. Where an appointment cannot proceed due to late arrival, it may be treated as a same-day cancellation and the applicable charge will be applied in accordance with our Booking and Cancellation Policy.

Booking Conditions

A non-refundable deposit of €20 is required to secure your appointment and will be deducted from the total cost of your treatment. Appointments may be cancelled or rescheduled up to 24 hours before the scheduled appointment time. Cancellations made within 24 hours of the appointment will be subject to a charge of 50% of the total treatment cost. Cancellations made on the day of the appointment, or failure to attend without notice (a “no-show”), will be subject to the full treatment cost. By booking an appointment, you acknowledge and agree to these booking conditions.

11. Deposits and Booking Fees

All appointments require a €20 deposit or booking fee.

Where applicable:

• The amount will be communicated before or during booking

• The payment may be deducted from the final treatment or service balance

• Rescheduling and cancellation conditions will apply

• Late cancellations or non-attendance may result in full treatment cost being charged in accordance with the terms disclosed at the time of booking.

Any applicable cancellation conditions will be made available before or at the time of booking.

12. Cancellations and Rescheduling

We understand that circumstances can change. Appointments may be cancelled or rescheduled up to 24 hours before the scheduled appointment time.

Our cancellation policy is as follows:

• A non-refundable deposit of €20 is required to secure your appointment and will be deducted from the total cost of your treatment.

• Appointments may be cancelled or rescheduled up to 24 hours before the scheduled appointment time.

• Cancellations or rescheduling requests made within 24 hours of the scheduled appointment time will be subject to a charge of 50% of the total treatment cost.

• Cancellations made on the day of the appointment, or failure to attend without notice (a “no-show”), will be subject to the full treatment cost.

Where a course or package has been purchased, missed appointments, late cancellations or same-day cancellations may result in the scheduled session being forfeited from the course or package. In these circumstances, the session will be treated as having been used and will be deducted from the remaining number of sessions available. The forfeited session will not be carried forward, replaced or rescheduled free of charge.

By booking an appointment, you acknowledge and agree to these booking and cancellation conditions.

Nothing in this section affects any rights that cannot legally be excluded or limited.

13. Late Arrival

We understand that delays can occasionally happen and will make reasonable efforts to accommodate late arrivals where possible. However, arriving late may result in your appointment being shortened or certain parts of the planned service being unable to proceed.

Arrivals of 15 minutes or more after the scheduled appointment time may result in the appointment being cancelled or rescheduled, as there may no longer be sufficient time to provide the service safely and without impacting other clients.

Where an appointment cannot proceed due to late arrival, it may be treated as a same-day cancellation and the applicable charge will be applied in accordance with our Booking and Cancellation Policy.

We cannot allow late arrivals to significantly delay or impact appointments scheduled for other clients.

Where a course or package has been purchased, missed appointments or late arrivals may result in the scheduled session being forfeited from the course or package. In these circumstances, the session will be treated as having been used and will be deducted from the remaining number of sessions available. The forfeited session will not be carried forward, replaced or rescheduled free of charge.

14. Treatment Courses and Packages

Where a course or package is purchased:

• The included services will be explained at purchase

• Courses may have recommended treatment intervals

• Results may depend on attending at appropriate intervals

• Missed sessions may affect outcomes

• Courses and packages are for the named client unless otherwise agreed

• Individual sessions within a package may not be exchanged for cash

• Any expiry date or validity period will be disclosed before purchase where applicable

Where a client becomes medically unsuitable for a treatment course, we will consider the circumstances and any applicable consumer rights before determining available options.

15. Prices and Payment

Prices are displayed in euro unless otherwise stated.

We reserve the right to change prices from time to time.

A price change will not normally affect a confirmed order or booking that has already been accepted and paid for, except where:

• There is an obvious pricing error

• Additional services or customisations are requested

• The original booking or order is materially changed

• Another lawful basis applies

Payment methods may vary depending on the product or service.

16. Website and Online Orders

Products displayed on our website are subject to availability.

We aim to ensure that:

• Product descriptions are accurate

• Images reasonably represent products

• Prices are correct

• Availability information is current

However, minor variations may occur.

For wigs and hair products in particular, appearance may vary due to:

• Screen settings

• Lighting

• Photography

• Natural variation in human hair

• Styling

• Batch differences

• Individual perception of colour

Where a product is unavailable after an order is placed, we will contact you and provide an appropriate remedy in accordance with applicable law.

17. Wig Consultations

A wig consultation may include discussion of:

• Cap size

• Head measurements

• Lace type

• Cap construction

• Length

• Density

• Colour

• Hair texture

• Styling preferences

• Medical hair loss needs

• Lifestyle requirements

• Grant eligibility where relevant

Recommendations are based on the information available at the time of consultation.

You are responsible for reviewing and confirming important order specifications before a custom order is finalised.

18. Wig Measurements and Fit

Head measurements are used to guide cap size and fit.

Wig fit may be affected by:

• Measurement technique

• Changes in natural hair volume

• Hair growth or hair loss

• How natural hair is prepared beneath the wig

• Head shape

• Personal comfort preferences

• Cap construction

• Elastic adjustment

Where you provide your own measurements, you are responsible for taking them carefully and accurately in accordance with the guidance provided.

Where we take measurements, they represent our reasonable assessment at the time of consultation but do not guarantee identical comfort preferences for every wearer.

19. Custom and Personalised Wigs

Custom or personalised wigs may be made, sourced or altered according to specifications selected or approved by you.

These may include:

• Cap size

• Head measurements

• Length

• Density

• Colour

• Highlights

• Toning

• Hairline

• Parting

• Lace type

• Cap construction

• Cutting

• Styling

• Other requested customisation

You are responsible for reviewing and confirming your specifications before the order is finalised.

Once production or customisation has begun, changes may not be possible.

Where a wig is genuinely made to your specifications or clearly personalised, statutory change-of-mind cancellation rights may not apply, subject to applicable consumer law.

This does not affect your rights where goods are faulty, damaged, not as described or otherwise do not conform with the contract.

20. Natural Variation in Human Hair Wigs

Human hair is a natural material and some variation may occur.

This may include minor differences in:

• Shade

• Tone

• Texture

• Wave pattern

• Density distribution

• Hair behaviour

• Response to washing

• Response to humidity

• Response to styling

Reasonable natural variation does not automatically mean that a wig is faulty.

Nothing in this section affects your statutory rights where goods do not conform with the contract.

21. Wig Colour

We take reasonable care when discussing and displaying wig colours.

However:

• Screens display colours differently

• Lighting affects appearance

• Human hair may reflect warm or cool tones differently

• Photographs may not perfectly reproduce colour

• Custom colouring may produce natural variation

Where exact colour matching is important, we recommend an in-person consultation where reasonably possible.

A colour difference will be assessed based on the agreed order specifications and applicable consumer law.

22. Alterations to Wigs

Once a wig has been altered, return rights may be affected.

Alterations include:

• Cutting lace

• Cutting hair

• Colouring

• Toning

• Bleaching

• Chemical treatment

• Plucking the hairline

• Altering knots

• Applying adhesive

• Applying lace tint

• Altering the cap

• Adding or removing structural components

• Other permanent or material changes

Please refer to our Returns & Refund Policy for full information.

Nothing in this section affects rights relating to genuine faults or non-conforming goods.

23. Wig Care

Wigs require appropriate care.

You are responsible for following care instructions provided.

Damage caused by factors such as the following may not constitute a product fault:

• Excessive heat

• Incorrect washing

• Unsuitable products

• Bleach or chemical processing

• Improper colouring

• Excessive friction

• Sleeping in the wig

• Incorrect storage

• Rough brushing

• Failure to detangle appropriately

• Adhesive misuse

• Lace damage caused by pulling or cutting

• Normal wear and tear

Each concern will be assessed based on the individual circumstances and applicable consumer law.

24. Grants and Financial Assistance

We may provide information or administrative assistance relating to available wig grants or reimbursement schemes.

This may include schemes operated through:

• HSE-related supports

• Department of Social Protection supports

• PRSI-related benefits

• Private health insurers

• Other relevant bodies

Eligibility is determined by the relevant external organisation, not by us.

We do not guarantee:

• Eligibility

• Approval

• Payment

• Processing time

• Reimbursement amount

• Continued availability of any scheme

You remain responsible for any balance due in accordance with the payment terms agreed at the time of order.

Where grant payments are rejected, the payment arrangements disclosed and agreed for the relevant order will apply.

25. Product Recommendations

Skincare, scalp care and other product recommendations may be based on:

• Consultation findings

• Information provided by you

• Your stated concerns

• Professional assessment

• Product information available at the time

Individual responses vary.

A recommendation does not guarantee that:

• A product will suit every person

• Irritation will never occur

• Breakouts will never occur

• A particular result will be achieved

You should follow usage instructions and discontinue use and seek appropriate advice if you experience a significant adverse reaction.

26. Third-Party Products and Services

We may stock, recommend or refer to products or services provided by third parties.

Third-party products remain subject to applicable consumer law and any relevant manufacturer information.

A recommendation or referral does not mean that we control every aspect of a third party’s service.

27. Intellectual Property

Unless otherwise stated, website content and original business materials may be owned by or licensed to us.

This may include:

• Text

• Graphics

• Branding

• Logos

• Photographs

• Videos

• Treatment guides

• Educational materials

• Website design elements

You may not copy, reproduce, distribute, commercially exploit or republish protected content without permission, except where permitted by law.

28. Client Conduct

We aim to provide a respectful, safe and professional environment.

We reserve the right to refuse or discontinue service where a person:

• Behaves abusively or threateningly

• Harasses staff or other clients

• Acts in a discriminatory manner

• Creates an unsafe environment

• Repeatedly breaches booking policies

• Provides deliberately false information relevant to safety

• Engages in fraudulent activity

Any decision to refuse service will be made reasonably and in accordance with applicable law.

28.1 Fraudulent Claims, Misrepresentation and Chargebacks

We take genuine concerns regarding damaged, faulty, incorrect, non-conforming or undelivered goods seriously and will assess such claims fairly and in accordance with applicable Irish and European Union consumer law.

All information and evidence submitted in connection with a refund request, return, delivery dispute, damage claim, fault claim, complaint, payment dispute or chargeback must be truthful, accurate and must genuinely represent the order, product and circumstances concerned.

Evidence must not be fabricated, artificially generated, digitally manipulated, materially edited or otherwise altered in a way that misrepresents the condition of a product, the contents of an order, delivery of an order or the circumstances of a claim. This includes, but is not limited to, the use of artificial intelligence, generative AI, image-editing software, digital compositing or other technologies to create, exaggerate, add, remove or misrepresent alleged damage, defects, missing items or other issues.

Where we have reasonable grounds to believe that a claim or supporting evidence may be inaccurate, manipulated, fabricated, misleading or fraudulent, we reserve the right to carry out further reasonable verification before determining the claim. This may include requesting:

• Original, unedited photographs or video files

• Additional photographs from specified angles

• A continuous video showing the product and alleged issue

• Images showing identifying features of the specific item supplied

• Photographs of outer and inner packaging

• Delivery, tracking or collection information

• Relevant communications or order information

• Return of the product for physical inspection

• Other reasonable evidence relevant to the claim

We may compare information provided in support of a claim with relevant records available to us, including order records, product records, consultation notes, photographs, quality-control records, dispatch records, tracking information, proof of delivery and communications, where lawful and appropriate.

We will not reject a genuine claim solely on the basis of an automated AI-detection tool or unsupported suspicion. Any concerns regarding authenticity will be assessed reasonably and in light of the available evidence.

28.2 Chargebacks and Payment Disputes

Customers should contact us promptly where they believe there is a genuine issue with an order or transaction so that we have a reasonable opportunity to investigate and resolve the matter.

Where a chargeback or payment dispute is raised, we reserve the right to provide relevant evidence to the payment provider, bank or card issuer for the purpose of responding to the dispute. This may include, where lawful and relevant:

• Order confirmations

• Payment records

• Booking records

• Consultation records relevant to the transaction

• Customer communications

• Delivery and tracking information

• Proof of delivery

• Collection records

• Signed or accepted order specifications

• Custom wig specifications

• Evidence of services provided

• Relevant photographs or quality-control records

• Acceptance of applicable terms and policies

Knowingly making a false statement, falsely claiming that an item was not delivered, falsely claiming that a service was not provided, misrepresenting the condition of goods, submitting fabricated evidence, or initiating a dishonest payment dispute may constitute fraudulent conduct.

Where we reasonably determine, based on available evidence, that a claim has been deliberately fabricated or that intentionally misleading evidence has been submitted, we reserve the right, where lawful and proportionate, to:

• Refuse any refund, replacement or other remedy that is not legally required

• Contest a chargeback or payment dispute

• Provide relevant evidence to the payment provider, bank or card issuer

• Suspend, restrict or refuse future orders or bookings

• Preserve relevant records for fraud prevention, dispute resolution or legal purposes

• Report suspected fraud to relevant platforms, payment providers, insurers or authorities where lawful and appropriate

• Take reasonable steps to recover sums lawfully due

Nothing in this section limits, excludes or discourages the exercise of genuine statutory consumer rights. Customers remain fully entitled to raise legitimate concerns and pursue remedies available under applicable Irish and European Union law in relation to goods or services that are genuinely faulty, damaged, incorrect, not as described, undelivered or otherwise non-conforming.

29. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

We do not exclude liability for matters that cannot legally be excluded under Irish or EU law.

Subject to applicable law, we are not responsible for losses caused by:

• Information you failed to disclose where that information was relevant and reasonably requested

• Failure to follow clear aftercare instructions

• Misuse of products

• Unauthorised alteration of wigs

• Damage caused by third-party chemical or styling services

• Events outside our reasonable control

Nothing in this section affects your statutory consumer rights.

30. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by events outside our reasonable control.

These may include:

• Severe weather

• Transport disruption

• Supplier disruption

• Courier delays

• Customs delays

• Power or internet outages

• Illness or emergency

• Government restrictions

• Other exceptional circumstances

Where an event affects an order or service, we will take reasonable steps to communicate with you and minimise disruption.

Your statutory rights remain unaffected.

31. Privacy and Personal Information

Personal information is handled in accordance with our Privacy Policy and applicable data protection law.

Due to the nature of our services, we may process:

• Consultation information

• Medical and health information

• Treatment records

• Before and after photographs

• Hair loss information

• Wig measurements

• Order information

• Contact details

Please read our Privacy Policy for further information.

32. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

• Changes in law

• Changes in services

• Changes in business operations

• Changes in payment or booking processes

• Changes in technology

The current version will be made available on our website.

Changes will not retrospectively remove mandatory rights or unfairly alter an existing concluded contract.

33. Governing Law

These Terms are governed by the laws of Ireland.

If you are a consumer resident in another EU or EEA country, you may also benefit from mandatory consumer protections applicable to you that cannot lawfully be excluded.

Any disputes will be dealt with by the courts having jurisdiction under applicable law.

34. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

35. Entire Agreement

These Terms, together with any applicable:

• Booking terms

• Order confirmation

• Treatment consent form

• Returns & Refund Policy

• Privacy Policy

• Specific written agreement

form the terms applicable to the relevant transaction or service.

Where specific written terms are agreed for a custom order or service, those specific terms may take priority over general terms to the extent of any inconsistency, subject always to applicable law.

36. Contact Us

For questions regarding these Terms of Service, please contact:

Business: Halo Studio
Email: info@halostudio.ie
Address: Unit 12 Zone B Mullingar Business Park, Mullingar, Co. Westmeath, Ireland. N91DE22
Telephone: 0852502310